Terms of Use

The following Terms and Conditions set forth the rules and regulations concerning about all the services performed by Our Food Factory and Services Pvt. Ltd. & Services Pvt. Ltd. By using www.ourfoodfactory.net (the ”Users”, the customer that uses the website) should agree to these terms and conditions. If you are not agreeing to these terms and conditions of this agreement, you should immediately stop using the website. We reserve the right, at any time, to modify, or to update the terms and conditions of this agreement without any further notice. Modifications will be made effective and will immediately be posted on www.ourfoodfactory.net. Your continuous use of the Service after modifications are posted establishes an acknowledgment and acceptance of the agreements and their updates.

1. The information available on this website is for general purposes. It must be noted that the contents, products and services which are presented on this website are provided on ‘as is’ and ‘as prepared basis’. We make no warranties of any kind, for any of the purposes, expresses or disguised, about the entirety, accuracy, reliability or availability related to the website, the information, products, services and related graphics enclosed or showed on our website. Any reliance for you to place on such information is, therefore, strictly at your own risk. Our Food Factory and Services Pvt. Ltd. does not warranty that any of the information you obtained from and through this website is free from any type of virus or other faults, defects or typographical error.

2. Our Food Factory and Services Pvt. Ltd. will not be accountable for any costs, damages or injury caused by, including but not inadequate to any disappointment for any performance, error, break, defect, delay in process of transmission, computer virus, or line failure. Our Food Factory and Services Pvt. Ltd. will not be accountable for any damages or injury, including but not limited to, special or major damages that result from the use of the materials in this site, even if there is negligence or where Our Food Factory and Services Pvt. Ltd. (or an authorized ‘Our Food Factory and Services Pvt. Ltd.’ representative) has been advised of the possibility of such type of damages, or both. The above limitations or prohibitions may not apply to you to the extent that relevant law may not allow the limitation or omission of responsibility for incidental or consequential damages. Total legal responsibility to you for all losses (counting loss of profits or loss of chances), damages, and causes of actions (in contract, tort (including, without any limitation, negligence), or otherwise) will not be greater than the amount you have paid to access this site (if any). This website is not intended to be used for any legal purposes.

3. When you are ordering from this Website you may be required to register with Name/e-mail address and password. You must make sure that you have preserved the combination of those details protected and will not make available the information to any of the third party. We would take all the reasonable care, in so far as it is in our power to do so, to keep these details of your order and payment secure, but in the nonappearance of negligence on our part we cannot be held answerable for any loss you may suffer if a third party obtains illegal access to any data you provide when you are accessing or ordering from the Website. Any order that you have placed with us is a subject to the product availability, and acceptance by us. When you place your order online, you would receive an auto generated authorization mail so as to confirm of your order details. You must inform us directly if any of the details are incorrect. The fact is that you have received an automatic confirmation that does not necessarily mean that either we are able to fill your order or not. Once we have sent the validation e-mail we will check availability and then transfer the material you ordered. If the choice of your order is presented, we will receive the contract and confirm it to you. If the information of the order is correct, the contract of delivery of food items would be confirmed by the text message (SMS). The confirmation SMS will require delivery details, including the estimated delivery time stated by the Participating Restaurant and confirmed the price of delivery of food. If the Food Delivery is not available, we will also let you know by text message or phone call.

All the prices listed on the site are all correct at the time of publication; however, we reserve the authority to change the prices at any time. Prices are exclusive of the all taxes and delivery charges. We also reserve the right to change the services existing for sale on the Website. All the prices scheduled on the Website for delivery of to our provider charges at the time of entry. We provide great care to keep them up to date. In case the price listed is not current, we will suddenly contact you to inform about different types of prices and you can choose to opt-out of the order. The total price would be for the services which are ordered, including delivery charges and other extra charges will be displayed on the Website when you place your order. Complete payment should be made for all the Services provided. Payment will be made in cash or, if available on the website, by online system of payment, e.g. Credit or debit card and by internet banking.

5. The online order once placed can’t be modified and can’t be cancelled any through our website or offline by calling our outlet. However, the status of your order can be updated by calling our outlet directly.

6. It should be the responsibility of all our customers to ensure that delivery instructions are clear and concise. Once the item is delivered according to instructions, Our Food Factory and Services Pvt. Ltd. will accept no responsibility for any subsequent loss or damage. Though Our Food Factory and Services Pvt. Ltd. can use its best efforts to meet the arranged delivery time, however, we do not guarantee delivery timelines in every case. Our Food Factory and Services Pvt. Ltd. shall not have any liability to client/customer if there is any part of the client’s/customer’s order fails to meet in whole or in part the scheduled delivery time. Our Food Factory and Services Pvt. Ltd. reserves the right to refuse to accept any order from any customer beyond the 3 km from the restaurant from where the customer has placed an order.
7. The images displayed on website are identical not exact, kindly order your favorite dishes to see them in actual.